Dover Street Market New York Is Hiring A Sales Associate – Jewelry Specialist

dover street market

Position: Sales Associate – Jewelry Specialist
Reporting to: Assistant Store Manager/Fine Jewelry Manager


An experienced Sales Associate with expert knowledge of fine jewelry and fine jewelry brands is required to join Dover Street Market New York . Responsible for providing an outstanding customer experience, meeting/exceeding sales targets and ensuring that the floor is well maintained and stocked at all times. Focusing on all details with a firm, clear and highly professional style.


  • A highly motivated individual able to converse with all levels both internally and externally.
  • Self-starter, able to set the standard by their own professionalism and attitude.
  • Must be energetic, self-motivated and self-organized. Willing to do whatever it takes to get the job done.
  • Decisive, structured and organized, with a keen eye for detail.
  • Punctual, possesses excellent time management skills.
  • Flexible, adapts to the ever-changing needs of the business.

Key Objectives:

  • Setting the standard for the seamless operation and functioning of the store, ensuring the provision of the very best customer service levels at all times.
  • Meeting individual and seasonal sales budget.
  • Know your stock and know your stockrooms.
  • Creating a service driven environment that fosters teamwork and values collaborative selling.


  • Excellent communication and customer service skills. Understands the importance of establishing and building relationships, clienteling and customer development and retention.
  • Possesses an in-depth knowledge of Jewelry brands, CDG, DSM and all other brands. Is enthusiastic about sharing this knowledge with customers and colleagues.
  • Capable of multi-tasking while being attentive to customers and remaining flexible to the needs of the business.
  • Able to work independently and as part of a team.
  • At least 2 years or more experience working with Fine Jewelry.
  • Fluent in jewelry language – understanding the type of weight, ct., and stones.
  • Knowledge of bespoke service and what can be done if requested.

Key Responsibilities:

  • Ensuring that the very best levels of customer service are met at all times.
  • Building and retaining a client book.
  • Keeping the selling floor and stock rooms well maintained and organized.
  • Capturing data in accordance with company “data capture” procedures.
  • Processing all POS transactions swiftly and accurately while maintain the Dover Street Market Los Angeles selling ceremony.
  • Receiving, checking off and ticketing in-coming shipments.
  • Floor coverage/asset protection.
  • Following fine jewelry security protocol. Overseeing and enforcing protocol for jewelry manager.
  • Maintaining jewelry visual merchandising standards

Key Deliverables:

  • Customer service and standards.
  • Client development.
  • Achievement of sales targets.
  • Product knowledge.

To Apply: Please send your resume to, subject line DSMNY Jewelry Specialist.