Dover Street Market New York Is Hiring A VIP Sales Associate

dover street market

Position: VIP Sales
Reporting to: Assistant Store Manager / Floor Manager 


Dover Street Market New York is seeking an elite VIP Sales Associate with expert knowledge of the retail landscape with a very strong domestic and international clientele. Should be seasoned with proven track record in sales, and requisite client book. Responsible for providing an outstanding customer experience, meeting/exceeding sales targets and ensuring that VIP clients are retained and their needs satisfied.


  • A highly motivated individual able converse with all levels both internally and externally.
  • Self-starter, able to set the standard by their own professionalism and attitude.
  • Must be energetic, self-motivated and self-organized. Willing to do whatever it takes to get the job done.
  • Decisive, structured and organized, with a keen eye for detail.
  • Punctual, possesses excellent time management skills.
  • Flexible, adapts to ever changing needs of the business.
  • Comfortable working within small team environment

Key Objectives:

  • Developing and growing strong clientele and business.
  • Setting the standard for client services, ensuring the provision of the very best customer service levels at all times.
  • Meeting seasonal sales budget.
  • Working like personal shopper


  • Excellent communication and customer service skills.
  • Establishes and builds relationships, clienteling and customer retention.
  • Development of VIP services based on client’s needs.
  • Possesses an in-depth knowledge of CDG, DSM and all other brands. Is enthusiastic about sharing this knowledge with customers and colleagues.
  • Capable of multi-tasking while being attentive to customers and remaining flexible to the needs of the business.
  • Able to work independently and as part of a team.
  • At least 5 years or more experience working with prestigious clients.
  • Knowledge of bespoke service and what can be done if requested.
  • Able to provide personalized service in a manner that goes above and beyond what is expected.
  • Understanding of and ability to use Wechat, Webo, and other selling and communication platforms preferred.

Key Responsibilities:

  • Serve as the point of contact for VIP clients.
  • Provide individualized and guided visits of the store.
  • Arrange both in-store VIP sales appointments and attend off-site VIP sales appointments when required.
  • Maintain relationships with VIP clients by building and retaining a client book.
  • Ensuring that the very best levels of customer service are met at all times and client satisfaction.
  • Capturing data in accordance with company “data capture” procedures and maintain VIP database.
  • Customer service and standards.
  • Client development.
  • Achievement of sales targets.
  • High level of product knowledge.
  • Strong VIP customer base.

Key Deliverables:

  • Customer service and standards.
  • Client development.
  • Achievement of sales targets.
  • High level of product knowledge.
  • Strong VIP customer base.
  • Stylist / Personal Shopper.

To Apply: Please send your resume to, subject line DSMNY VIP Sales Associate.